Support

Frequently Asked Questions

Plant

What size trees will work with TreeTags?
What kind of trees will work with TreeTags?
I have palm trees, can I use TreeTags?
I have a cactus, can I use TreeTags?
How does ePlant TreeTag work on trees with thick, rough, or flaky bark (cork)?
Where do I view the data?
How soon can I see my tree's data?
How do I know if my tree is growing?
How do I know if my tree is stressed or needs water?
How do temperature, humidity, and light affect the growth signal?

Installation

Device and Infrastructure

Will my TreeTag charge if it’s cloudy, in the shade, or covered by the canopy?
What does the LED light mean?
Do I need a gateway?
How many TreeTags can one gateway support?
What if my TreeTag fails?
If there is a power or network outage, will I lose data?
How far away from the gateway can my TreeTags be?
Is my tree's location private? 
How do I fix a stuck plunger?
How do I clean the solar panel if it is dirty?
How do I find my TreeTag if I have misplaced/lost it?
Can I order replacement screws?

App

Why do I need the ePlant TreeTag Manager app?
Where can I download the ePlant TreeTag Manager app?
What is NFC?
Why can't I scan my TreeTag?

Downloads

TreeTag Manager App

Set up and install your ePlant TreeTags. Manage their information and check their status.

Need More Help?

Contact ePlant Support